Add to the list, "Sugar" and "Baby." I kid you not. It's been over 2 weeks now and we are still meeting new staff...it seems everybody has her own "pet name" for a patient. It's more clear to me every day that they don't take the time to even look at a name. One of the CNAs...who we have seen nearly every day...came into mom's 'new' room yesterday to take her blood pressure. She had a log sheet in her hand (with mom's name on it, I think). She looked at her with surprise and said, "Oh...I thought you'd gone home...there was nobody in the other room." Well, if she'd ever bothered to look at or learn mom's name, and CALL HER BY HER NAME(!!!), then she would have known, now wouldn't she have? Then, again, maybe the log sheet doesn't have names on it...maybe it only has room numbers. In fairness, I should add that this particular CNA does not use pet names. However, I cannot be convinced that the use of these terms of endearment is either okay or professional in any way for this setting.
New signs have been posted in each hospital room encouraging patients to fill out a customer satisfaction survey if they receive one. There's a statement on the little poster that says we hope you would Definitely Recommend us to others. That's pretty blatant manipulation of survey data if you ask me.
I can't decide what is irritating me more: a. pet names, b. apparent lack of hand washing, or c. that housekeeping doesn't seem to really clean. Mom was being moved into a new room yesterday when I noticed that there was THICK dust on the ceiling and all over everything. It took them about 15 minutes to clean it...and I'm still not satisfied. I felt like we were in a seedy motel. I think you can probably gather that I Definitely WOULD NOT Recommend this hospital to others. Mom is, however, well cared for by her doctors and the Catholic pastoral care has been excellent. Absolutely no complaints there.
Sunday, July 15, 2007
Sugar, Darlin' and Dear...and more
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2 comments:
This is St. Mary's Hospital? Ugh, have you taken the opportunity to complain and let them address or correct the problems you have seen? I never, ever want to stay at that hospital. I liked Park West. Always called me by name.
Yes, I agree with you Christine, it is probably better not to complain too loudly while you are still in the hospital. Like the chef spitting in your food. God only knows what they would do. I really wonder why the doctors serve there and not somewhere else...I wonder if they even know it is that bad. I just hope and pray your mommy is doing well and returns home safely and healthy.
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